Our client, a well-established language school, was facing multiple CRM system challenges in language schools, including fragmented student records, manual enrollment processes, and limited system integration between the school’s website, payment platforms, and communication tools. This created inefficiencies in tracking student progress, managing schedules, and sending timely updates to learners. The lack of business process automation led to increased administrative workload and missed opportunities for customer experience improvement, particularly in student engagement and retention.

Denvento implemented a fully tailored CRM Creatio customization designed to optimize the school’s academic and administrative workflows. We executed API integration with the school’s learning management system (LMS), payment gateways, and telephony services, ensuring real-time data synchronization across all platforms. Workflow automation was introduced for enrollment approvals, class scheduling, progress tracking, and automated notifications for assignments and events. This centralized platform allowed staff to efficiently manage student data, improve communication, and deliver a more personalized learning experience.

The solution reduced administrative time spent on enrollments and scheduling by 35%, resulting in improved operational efficiency. Automated reminders and progress updates boosted student engagement and reduced class dropouts by 20%. Centralized data management enhanced business process optimization and provided valuable insights for marketing and course planning. This project showcases Denvento’s ability to deliver impactful CRM Creatio solutions for language schools, helping them increase efficiency, enhance student satisfaction, and improve overall learning outcomes.