Our client, a dedicated psychological support center, encountered significant CRM system challenges in psychological support services, including fragmented client histories, manual scheduling, and a lack of system integration between telephony, billing, and case management platforms. Without centralized data, therapists and support staff faced delays in accessing client information, which impacted session preparation and follow-up care. The absence of business process automation limited the center’s ability to manage appointments efficiently, track progress, and provide consistent customer experience improvement for those in need of psychological support.

Denvento implemented a tailored CRM Creatio customization designed to address the operational and client care needs of the psychological support center. We carried out API integration with telephony systems, secure document storage, and accounting software to ensure real-time data synchronization and secure handling of sensitive information. Workflow automation was introduced for appointment booking, client progress tracking, and follow-up reminders, enabling staff to provide timely, personalized care. This solution created a unified platform for managing all client interactions, improving both efficiency and service quality.

The new system reduced administrative workload by 30% and improved operational efficiency in client scheduling and follow-up processes. Automated reminders and progress tracking led to a 25% customer satisfaction increase, as clients reported more consistent communication and better support continuity. Centralized data management enhanced business process optimization and allowed therapists to focus more on delivering high-quality psychological care. This case demonstrates Denvento’s expertise in delivering impactful CRM Creatio solutions for psychological support centers, helping them optimize operations and deliver compassionate, effective client services.