Our client, a cooperative of professional farmers, faced multiple CRM system challenges in agriculture, including fragmented supplier and customer records, manual order management, and limited system integration with accounting, inventory, and logistics platforms. Seasonal peaks made it difficult to track orders, manage delivery schedules, and ensure timely communication with partners. The absence of business process automation led to inefficiencies, delayed shipments, and missed opportunities for customer experience improvement in a highly competitive agricultural market.

Denvento implemented a customized CRM Creatio solution tailored to the operational and business needs of farmers. We carried out API integration with accounting systems, warehouse management tools, and telephony platforms, ensuring real-time data synchronization between sales, logistics, and customer service teams. Workflow automation was introduced for order processing, delivery scheduling, and inventory restocking alerts. This centralized system allowed farmers to manage customer relationships more effectively, track production capacity, and respond quickly to market demands.

The new platform improved order processing speed by 40% and significantly enhanced operational efficiency during seasonal demand spikes. Automated processes reduced administrative overhead, improved delivery accuracy, and increased on-time shipments, leading to a 22% customer satisfaction increase. Centralized data management also improved business process optimization, enabling better forecasting and decision-making. This case demonstrates Denvento’s ability to deliver high-value CRM Creatio solutions for farmers, helping them achieve sustainable growth and competitive advantage in the agricultural sector.